), Provide Hardware/Software Installation and Setup support, Perform other official duties as assigned, Maintain the front-end IT infrastructure (Workstations, Printers, Phone System, Smartphones, etc.) Architected a low cost, geographically redundant backup solution. No need to think about design details. This allowed CUL to allocate funds of the operation budget to other areas. RCA, Post Implementation Review, etc.) Offered on-site PCs services by providing installation of software, hardware and local area networks. By far the most debatable thing in resume writing is whether to use a resume objective or a summary of qualifications, or leave the whole thing altogether. Provided both in-person and remote desktop support for all firm employees in addition to paralegal role. RADIUS and LDAP/AD is a plus, Any exposure to Checkpoint, Cisco ISE, F5, Bluecoat, NSPM via Tufin, Skybox, AlgoSec technologies is a big plus, Vendor security certifications, including CCSA, CCSE, JNCIS, and JNCIA is a plus, Good spoken and written English, Good Communicator, and comfortable in speaking with Senior Management, Report status of technology issues through various tools such as Numara, Classroom Status Board, R&R, and other communication tools. IT Support Specialists are responsible for analyzing, troubleshooting and evaluating technology issues. You may also want to include a headline or summary statement that clearly communicates your goals and qualifications. are delivered, Coordinate with all the relevant groups to analyze the cause and perform in-depth analysis to determine the permanent fix, Coordinate with relevant groups to get the permanent fix tested and implemented on production, Regular status updates to all stakeholder, Supports and manage reporting (KPIs, Internal SLOs, Vendor SLAs, MOR, etc…), Provide immediate, high urgency support to all MAC/Windows senior executives in our Insomniac office, Installs, configures and upgrades operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational departments, Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration, Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required, Acts as a technical resource in assisting users to resolve problems with equipment and data; staffs a centralized help desk to facilitate exchange of information and advice; implements solutions or notifies outsource providers as required, Makes hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services, Assists in instructing staff in the use of standard business and administrative software, including word processing, spreadsheets and database management; provides instruction or written documentation where required. IT Support Specialist resume in Magnolia, TX - July 2017 : ux, rep, ehs, vmware, 9000, desktop, xerox, dell, cisco, thermal Supported remote users in London, Dublin and Singapore. Since we've looked over 3650 Computer Support Specialist resumes, we're close to being experts to knowing exactly what you need on your resume. Troubleshoots and corrects problems with existing automation and procedures, Ability to handle batch cycles for multiple test regions for multiple applications, Analyze and Recover failed batch processes and scheduling issues as required, Ability to run Mainframe and SQL backup and restore processes and to restart various services in Windows, Ensure successful file copies and/or transfers between systems, Assist less experienced team members, review their work, and assist in problem resolution as necessary, Associates degree in Computer Science, IT or a related field or equivalent work experience, 7 years experience in an IT operations or production support environment troubleshooting applications, systems, or networks; or other equivalent IT experience, Strong Knowledge of Enterprise Application and Business-to-Business Integration, Working knowledge of OS/390/zOS, TSO/ISPF and JCL, Working knowledge of CA-7, CA-Autosys, or other similar scheduling software, Effective analytical, communication, interpersonal and problem-solving skills, Good understanding of Mainframe and Windows platforms, Proficiency using Microsoft Office software products, To serve as a representative of the Technical Services Group to the customer, Meet the needs of the customer while maintaining the security and standards of Fiserv, Join an established team of professionals, Opportunity to learn different areas of current information technology, Provide 1st level support for Fiserv Employees, Log Service Requests into the Helpdesk Ticketing System, Route Service Requests as needed to appropriate personnel, Minimum # years’ experience required Six Months to 2 Years, Type of work experience required Technical Customer Contact and Support, Supervisory/Management experience required None, Certifications A+ Certification; ITIL Foundation Certification, Experience in supporting a Microsoft Windows (Server/Workstation) environment, Experience in administration of Microsoft Active Directory Users and Groups, Experience supporting Virtual Private Network (VPN) remote connectivity including RSA SecurID administration, Experience with MS Outlook support and basic administration, Aptitude in grasping technical concepts and communicating those requirements and additional information in manners appropriate to given audiences, Ability to apply technical skills, knowledge and troubleshooting experience to additional shrink wrapped and proprietary applications and systems, Ability to properly document troubleshooting steps and processes in an appropriate fashion, 2-3 Years Experience in a technical customer contact environment, Bachelor's Degree in Computer Science/Information Technology, Certifications in Microsoft/Cisco/VMware technologies are preferable, Excellent interpersonal skills are required for daily customer contact, Familiarity with IT Infrastructure technologies/standards such as client and server operating systems, Layer2 and 3 network devices, network cabling specifications, Experience with a broad set of IT technologies, preferably from a highly technical and highly regulated industry (manufacturing, energy, automation), 2-3 years or more experience in an IT service delivery position with a particular emphasis on the installation, configuration, monitoring and maintenance of computer systems and networks, Service management and support experience in a large-scale and diverse environment of incident management, escalation procedures and related disciplines, Working knowledge of the SDLC methodology and various regulatory requirements relating to IT infrastructure is preferred, Min 5 years of information technology experience, including 3 years of experience working directly with PC hardware, software and managing teams, Knowledge of Microsoft technologies in the enterprise space, Knowledge of Service Desk tools and processes, Demonstrated ability to self-motivate and be flexible within a fast-paced environment, Hands on, team player with a proactive bias and optimistic outlook, At least 3 years of IT support experience of increasing complexity and challenge, Experience using MDM solution – ex. What is an IT Support Specialist? Efficiently managed network infrastructure and provided desktop support to five satellite locations. Support Specialist Resume. Learn to write a Technical Support Specialist resume using these Technical Support Specialist resume samples for entry-level, intermediate, experienced and career change professionals and resume … Critical participant in inventory management & recovery and provided technical support for Help Desk staff. in computer science or related field and/or experience in lieu of degree, or 3-5 years of comparable work experience, Extensive knowledge of MAC OS and iOS operating systems, 2 years+ of demonstrated progressive technical experience in a similar role within an MIS team or department, Excellent interpersonal relations skills – experience supporting executive-level customers, Experience with Parallels, Outlook for Mac 2011, Windows XP and 7, and 2007/2010 MS Office applications, Experience with Cisco telephony, configuration and setup of Cisco VOIP phones a plus, Must have a valid driver’s license and a good driving record, Ability to work independently, make good use of time and prioritize multiple tasks, Working knowledge of 66-block and 110-block installations with experience in LRE technologies and fiber converters is highly preferred, Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer, stamina to maintain attention to detail despite interruptions, strength to lift and carry objects weighing up to 40 pounds; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone, B.S. Knowledgeably resolved customer problems and supervised Desktop Support problem ticket queues. IT Specialist Resume Sample Download (MS Word Format) Below is an example of a IT specialist resume that has been professionally written and formatted so that you can use it for a starting point when writing your own. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. When writing your resume, be sure to reference the job description and highlight any skills, awards and certifications that match with the requirements. Database Developer Resume. Monitored and presented project risks to senior management through on-going processes of identifying, assessing, tracking, developing and executing risk mitigation strategies throughout project development. Provide technical assistance to computer system end users. Especially considering you have such a short time to impress anyways. Responsible for software maintenance and support for staff of 40. Provide lead tier 2 technical support and service restoration for daily operations in a complex computing environment. For your IT Support Specialist Resume, include examples of how you were able to gain consensus by building sustainable relationships. Troubleshoot various hardware and software problems; provided updates to software. 06/2018 - Current IT Support Specialist | EZ-MART - Boston, MA. dissect requests, prioritize them appropriately, and identify trends and pattern, High aptitude for learning on the job and look for continuous improvement and personal growth, Stays current with and adheres to RTI/ITS posted policies and procedures as developed and approved by ITS department directors, Serves as a point of contact for regional office/project office onsite and remote end-user related issues. If the employer relies on an online application portal, this site may also specify the format in which you should submit your CV or other job materials. Supported Levi Store's with technical support regarding printers, fax machines, computers and point of salemachines. Check out our samples resumes or guidance & find the right template for the job. Diagnosed, configured, repaired and preventively maintained multifunction printers and scanners. Managed 10 to 15 team members and control budgets up to $950,000 dollars. Provided direct and telephone support to bank personnel with respect to the bank's local, wide, wireless, internet, and intranet networks, VOIP systems, cell phones, and all related software programs. This means you should start with your most recent job at the top of your work experience section. Facilitated the transmission of bankers sending/receiving secured files via FTP to FDIC. Resolved trouble calls with troubleshooting tools and performed computer restoration through reimaging. Recover computer crashes, blue screens and boot problems in Windows with no loss of data. Cyber Security Analyst Resume. Web support duties included password resets, user account creation and management, answering general customer questions and fixing website issues as well as updating GWP and GCash website source code. Use this Support Specialist Resume as the starting point for your new job. Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary; and, Ensure prompt resolution of equipment issues through efficient troubleshooting, thorough product knowledge, and proper escalation and communication, Carry out equipment installations at multiple venue locations, following established procedures to deliver consistent reliable end-user work environments, Troubleshoot and repair hardware failures and issues relating to full-service ticketing, e.g. Oversaw a six month, multi-phased project worth $1.5M dollars. Maintained User account using Active Directory site wide, Demonstrated exceptional skills in professionalism and responsiveness across a wide variety of areas, Level 2 support; manage and monitor several queues: incident tracking, service account request, Oracle and procurement request, email and voicemail, Ticket auditing; verify data accuracy, quality, and edit for completeness, Intranet Content Management; maintenance, modifications, and design, Review, document, create, or update troubleshooting script, Incorporate process improvements; update existing procedures, Configure, Troubleshoot, and Repair Computers, Laptops, Servers, Printers, Peripherals, and Devices, Managed critical hardware and software issues with specific time constraints, Applied refined knowledge of PC Hardware, Software, Networking, and Security, Implemented Software, Hardware, and Network Optimization to Residential and Business Customers. Perform a broad range of IT support services with PC, mobile device, software, and basic network support. during a system outage affecting critical systems and high-level users. Was successfully able to meet 80% completion in resolving tickets. Took anywhere between 20-60 calls on a day to day basis, Provided configuration support for both Microsoft Office Suite and Adobe Acrobat, Provided exceptional customer service on a daily basis, including taking extra steps towards ensuring the end user is 100% satisfied, Technical problem solving dealing with various proprietary software issues as well as HTML issues, Trained, mentored and provided clear and concise direction to new employees, Assessed all calls and made sure the resolution time met or exceeded company standards. Get the right It support specialist job with company ratings & salaries. Negotiated best pricing for hardware and software quotes and procurement. Deployed Windows Server 2008 Domain controller for unified Active Directory Login. Cleaned up Active Directory and Group Policies. In-depth knowledge of the impact of processing upon downstream production in a global business. Researched and recommended new technologies to achieve improved network performance while controlling and reducing the costs of IT operations across the entire network enterprise. New departments completed 2 audits with zero non-compliance incident. Java, C#, JavaScript, PHP, Spring, .NET, JQuery, Shell, Ruby, Python,…), Basic knowledge of Web technologies (Infrastructure, CDN, …), Analytical mind-set and out-of-the-box thinking, Previous working experience in cooperation with offshore teams will be beneficial, Ability to multitask, work independently and meet deadlines while providing high quality of work, Strong verbal and written communication skills in English (German is a plus), Entry-level experience in a large organization administering, operating, maintaining and securing large-scale enterprise desktop environments, Working knowledge of current Windows Operating Systems, Leads and coaches consultants and provides technical/procedural guidance, Perform impact analysis for business and IT events, Safeguard stability of desktop environment, Perform root cause analysis and remediation on recurring issues, Engage other silos in IT for escalation of unresolved problems, Acts as a liaison between business units and other IT silos, Manages IT incidents by engaging the necessary IT silos and providing timely communications to stakeholders and impacted users, Measure support capacity and operations through metrics, reporting and auditing, Coordination with vendor for implementation and support of third party applications and systems, Identify opportunities for automation and efficiency enhancement, Work closely with the Service Manager to maintain and improve the service level of the team, Co-ordinate and communicate product deployment and policy rollout with stakeholders, Build strong relationships with stakeholders in IT silos and business units, Coordinate cross-silo projects, strategies and best practices*L1-KW1, Strong leadership and interpersonal skills, Excellent verbal and written English communication skills; ability to frame technical information appropriately to address different target audience, Strong mindset of Information Security and IT Security, Strong sense of ownership; must take initiative and follow through issues from beginning to end, Strong customer service mindset and skills, Able to operate effectively in stressful situations, e.g. Reduce client downtime across various production platforms branch in 8 states for clients. 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